Frequently Asked Questions
Everything you need to know about shopping for your home at The Home Outlet Store.
How do you offer such low prices on premium home goods?
We work directly with manufacturers to source overstock, end-of-season collections, and exclusive bulk buys. By eliminating the middleman and keeping our overhead low, we pass those direct savings on to you.
What are your shipping rates for large furniture items?
Shipping is calculated at checkout based on the weight and dimensions of your order. We offer standard curbside delivery for large furniture pieces, as well as white-glove delivery options for an additional fee in select regions.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture returns, and items marked 'Final Sale' cannot be returned or exchanged.
Do you offer assembly services for furniture?
Most of our furniture is designed for easy home assembly and includes all necessary tools. If you require professional assistance, we partner with third-party assembly services that can be added to your order during the checkout process.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your account on our website to view real-time updates on your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.